Frequently Asked Questions
Everything you need to know about shopping for your home at Leader Online.
What are your shipping and delivery options?
We offer standard and express shipping across the country. For oversized furniture items, we provide a specialized white-glove delivery service to ensure your products arrive safely and are placed in the room of your choice.
What is your return policy for home decor and furniture?
You can return most items within 30 days of delivery. Products must be in their original packaging and unassembled. Please note that custom-made or personalized items are final sale.
Do your products come with a warranty?
Yes, all our furniture and electronic home appliances come with a minimum 12-month manufacturer warranty covering structural defects and craftsmanship.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our logistics partner's portal so you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through partners like Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already entered the fulfillment process, and standard return procedures will apply.